Returns and Refunds


> You can return any and all orders within 14 days of the delivery date.

> You can only return an article from the country to which it was delivered.

> Return the article in the original condition: should your returned item not satisfy these conditions, we reserve the right to refuse to give you a refund and the article will be returned to you.

> We cannot accommodate exchanges at this time.

> Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.

> You will be notified by email once your return has been received and processed.

> Should you return an item because it has a defect, you will also be refunded for all shipping costs.


1. Create your Return Authorization Number (RAN) by clicking here. A RAN will be required when filling out the Pro forma Invoice for Returned Goods.

2. Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, put include it with the return packaging. For returns outside of the European Union, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here.

3. Attach the return label that you found in the packaging to the outside of the package.

4. Contact our Courier service and make an appointment for the pick-up of the order to be returned. You can also choose another Courier service of your preference, but in this case we cannot reimburse you for the shipping fees associated with the return. Click here to find out how to contact our Courier services..

To contact UPS

Reserve the pick-up of your package by calling the UPS call center in your country.


> We will reimburse you within 30 working days after the date when the returned order arrived at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.

>If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us: try to contact your Customs Office directly to see if they can help you to retrieve these costs.

> Refunds will be made according to the method of payment used for the purchase:

1. PAYMENTS VIA CREDIT CARD: the refund will be credited to the same Credit Card that was originally used to make the purchase. The time lapse required for this credit to appear will depend on the Credit Institute.

2. PAYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 hours after receipt of the e-mail confirming the reimbursement.

3. CASH ON DELIVERY: the refund will be made by means of a bank transfer to the bank account you have provided. The time required for the money to be credited to your account will depend upon the banking institution.


Whether you have purchased online or in store, Casadei offers a customer service team that will assist with all repairs where possible.

For any inquiry regarding damage products, you may contact us at the following email address

For return authorization, please include images, sales receipt and retailer’s name.

For a period of twelve months after the date of your purchase, we will repair for free any item with a manufacturing defect in materials and/or workmanship.

It can take up to eight weeks for the item to be returned to you once it is repaired.

Our expert team of technicians will inspect the return shoe to evaluate the damage.

Merchandise that has been altered cannot be repaired even though the style has been purchase within twelve months.

Any issue that are a result of damage or normal wear and tear such as dirt, scuff marks or scratches, may incur a charge.