PHONE CALL
Tel: +39 02 9475 7312Services will be availablefrom Monday to Friday10am - 6pm (GMT+1)
Shipping information
We deliver to 100 countries around the world and offer different shipping options to meet your needs.
In order to ensure you a hassle free shopping experience, for selected countries, we are now including the Customs Duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!
Click here to see related refund policy.
Shipping methods and costs
To offer you the best service and ensure fast worldwide deliveries we offer a range of different delivery options to satisfy your need. Shipping rates vary based on shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.
We are experiencing an higher number of orders during this Sale Season, for this reason orders could be affected by some delays. We will do our best in order to ship your order as soon as possible. Casadei apologizes for any inconvenience the situation may cause.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be dispatched the same day). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.
We offer the following shipping options:
DESTINATION | COST | DELIVERED |
---|---|---|
Italy Standard | € 11.00 | 2-3 Working Days |
Italy Express | € 20.00 | Next Working Day |
France and Monaco Standard | € 16.00 | 2-3 Working Days |
France and Monaco Express | € 26.00 | Next Working Day |
Germany Standard | € 17.00 | 2-3 Working Days |
Germany Express | € 26.00 | Next Working Day |
Poland Standard | ZŁ 88.00 | 3-4 Working Days |
Poland Express | ZŁ 246.00 | 2 Working Days |
Romania Standard | L 116.00 | 4-6 Working Days |
Romania Express | L 262.00 | 2 Working Days |
Europe Standard 1* | € 16.00 | 2-3 Working Days |
Europe Standard 2* | € 19.00 | 3-4 Working Days |
Europe Standard 3* | €23.00 | 4-6 Working Days |
Europe Express 1* | € 26.00 | 1-2 Working Days |
Europe Express 2* | € 53.00 | 2 Working Days |
Europe Express 3* | € 39.00 | 1-2 Working Days |
UK Standard | £ 16.00 | 3-4 Working Days |
UK Express | £ 26.00 | Next Working Day |
Ireland Standard | €23.00 | 3-4 Working Days |
Switzerland Standard | CHF 26.00 | 2-4 Working Days |
Switzerland Express | CHF 42.00 | Next Working Day |
Norway Express | €37.00 | 2 Working Days |
Denmark Express | € 28.00 | Next Working Day |
Finland Express | € 33.00 | 2 Working Days |
United States Standard | $ 21.00 | 3-4 Working Days |
United States Express | $ 37.00 | 1-2 Working Days |
Canada Standard | $ 25.00 | 3-4 Working Days |
Canada Express | $ 42.00 | 1-2 Working Days |
South Korea Standard | € 32.00 | 5 Working Days |
South Korea Express | € 37.00 | 3 Working Days |
Japan Standard | € 32.00 | 4 Working Days |
Japan Express | € 53.00 | 2 Working Days |
International Standard 1* | € 26.00 | 4 Working Days |
International Standard 2* | € 32.00 | 4 Working Days |
International Express 1* | € 58.00 | 2 Working Days |
International Express 2* | € 61.00 | 2-3 Working Days |
International Express 3* | € 63.00 | 2-3 Working Days |
International Express 4* | € 50.00 | 4 Working Days |
*
EUROPE STANDARD 1 = Andorra, Austria, Belgium, Luxemburg, Netherlands, Slovenia
EUROPE STANDARD 2 = Crotia, Czechia, Denmark, Liechtenstein, Norway, Slovakia, Spain
EUROPE STANDARD 3 = Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Sweden, Portugal
EUROPE EXPRESS 1 = Andorra, Austria, Belgium, Spain, Netherlands, Portugal
EUROPE EXPRESS 2 = Bulgaria, Cyprus, Czechia, Estonia, Hong Kong, Hungary, Lithuania, Latvia, Malta
EUROPE EXPRESS 3 = Greece, Croatia, Ireland, Liechtenstein, Luxembourg, Sweden
INTERNATIONAL STANDARD 1 = Israel, India, Singapore, Turkey, Taiwan, Ukraine
INTERNATIONAL STANDARD 2 = China, Hong Kong, Mexico, Saudi Arabia
INTERNATIONAL EXPRESS 1 = United Arab Emirates, Argentina, Azerbaijan, Bosnia and Herzegovina, Bahrain, Brunei Darussalam, Brazil, Belarus, Belize, Chile, China, Colombia, Dominican Republic, Algeria, Ecuador, Egypt, Georgia, Greenland, Guatemala, Indonesia, Israel, Jordan, Kyrgyzstan, Kuwait, Kazakhstan, Lebanon, Morocco, Moldova, Macao, Malaysia, New Zealand, Oman, Panama, Peru, Philippines, Paraguay, Qatar, Saudi Arabia, Singapore, Suriname, Syrian Arab Republic, Thailand, Tajikistan, Tunisia, Turkey, Taiwan, Uzbekistan, Venezuela, Vietnam, South Africa
INTERNATIONAL EXPRESS 2 = Albania, Iceland, Republic of North of Macedonia
INTERNATIONAL EXPRESS 3 = Australia, Mexico
INTERNATIONAL EXPRESS 4 = Slovenia, Slovakia, Ukraine
Deliveries to Italy and France with Cash on Delivery
Due to recent changes of internal laws, Cash on Delivery payments for deliveries in Italy cannot exceed €999.99; as for deliveries to France the total amount of the order cannot exceed €750.00.
Deliveries to Russia
Due to the customs policies, some Russian regions may have order amount limitations for parcels from abroad.
- Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;
- For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can't exceed 1000 euro per month;
- For certain smaller cities, the limit is 200 euro per order.
If you are not sure whether your city is under restrictions, our Customer Care team will be happy to inform you.
San Marino and Vatican City
Available shipping options are the same as in Italy.
Shipments to Gaza
All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
Important Delivery Information
We recommend that you consider the following information:
- All orders require a signature upon receipt,
- We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,
- Our carriers do not deliver to P.O. Boxes or use General Delivery,
- If our carriers do not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.
When do we deliver?
Our Online Store ships worldwide, delivering 9am-5pm, Monday to Friday.
Our carriers do not deliver on festive or pre-festive days.
Free Shipping
From time to time, we run free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
Insurance
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Tracking your Order
You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.
Taxes and Duties
To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend you to select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations and the UK.
Most non-EU countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
United Kingdom |
Japan |
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide and the shipping costs are already included in the final amount of your order.