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from Monday to Friday
10am - 6pm (GMT+1)

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Tel: +39 02 9475 7312
Services will be available
from Monday to Friday
10am - 6pm (GMT+1)

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Shipping information

 

We deliver to 100 countries around the world and offer different shipping options to meet your needs.

In order to ensure you a hassle free shopping experience, for selected countries, we are now including the Customs Duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!

Click here to see related refund policy.

 

Shipping methods and costs

To offer you the best service and ensure fast worldwide deliveries we offer a range of different delivery options to satisfy your need. Shipping rates vary based on shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

We are experiencing an higher number of orders during this Sale Season, for this reason orders could be affected by some delays. We will do our best in order to ship your order as soon as possible. Casadei apologizes for any inconvenience the situation may cause.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be dispatched the same day). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.


We offer the following shipping options:

DESTINATION COST DELIVERED
Italy Standard € 10.00 2-3 Working Days
Italy Express € 18.00 Next Working Day
France and Monaco Standard € 15.00 2-3 Working Days
France and Monaco Express € 25.00 Next Working Day
Europe Standard 1* 15.00 2-3 Working Days
Europe Standard 2* 18.00 3-4 Working Days
Europe Standard 3* €22.00 4-6 Working Days
UK Standard £ 15.00 3-4 Working Days
Ireland Standard €20.00 3-4 Working Days
Europe Express 1* € 25.00 Next Working Day
Europe Express 2* € 48.00 2 Working Days
UK Express £ 25.00 Next Working Day
Ireland Express €35.00 2 Working Days
Norway Express €35.00 2 Working Days
United States Standard $ 20.00 3-4 Working Days**
United States Express $ 35.00 1-2 Working Days**
Canada Standard $ 24.00 3-4 Working Days**
Canada Express $ 40.00 1-2 Working Days**
South Korea Standard € 30.00 5 Working Days
South Korea Express € 35.00 3 Working Days
Japan Standard € 30.00 4 Working Days
Japan Express € 50.00 2 Working Days
Russia Express € 55.00 3 Working Days
International Standard 1* € 25.00 4 Working Days
International Standard 2* € 30.00 4 Working Days
International Express 1* € 55.00 2 Working Days
International (Rest of the World) € 55.00 2-3 Working Days

 

*

Europe Standard 1

= Austria, Belgium, Czech Republic, Norway, Germany, Liechtenstein, Luxemburg, Netherlands, Slovenia<

Europe Standard 2 = Denmark, Eire, Poland, Slovakia, Spain

Europe Standard 3 = Andorra, Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Sweden, Portugal, Romania

Europe Express 1 = Austria, Belgium, Switzerland, Germany, Denmark, Spain, Luxemburg, Netherlands, Portugal, Estonia

Europe Express 2 = Andorra, Bulgaria, Cyprus Czech Republic, Finland, Greece, Hungary, Lithuania, Latvia, Liechtenstein, Malta, Poland, Romania, Slovakia, Sweden, Slovenia

International Standard 1 = Australia, Israel, India, Singapore, Turkey, Taiwan, Ukraine

International Standard 2 = China, Hong Kong, Mexico, Saudi Arabia

 


Deliveries to Italy and France with Cash on Delivery

Due to recent changes of internal laws, Cash on Delivery payments for deliveries in Italy cannot exceed €999.99; as for deliveries to France the total amount of the order cannot exceed €750.00.


Deliveries to Russia

Due to the customs policies, some Russian regions may have order amount limitations for parcels from abroad.

- Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;

- For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can't exceed 1000 euro per month;

- For certain smaller cities, the limit is 200 euro per order.

If you are not sure whether your city is under restrictions, our Customer Care team will be happy to inform you.


San Marino and Vatican City

Available shipping options are the same as in Italy.


Shipments to Gaza

All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.


Important Delivery Information

We recommend that you consider the following information:

- All orders require a signature upon receipt,

- We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,

- Our carriers do not deliver to P.O. Boxes or use General Delivery,

- If our carriers do not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.

When do we deliver?

Our Online Store ships worldwide, delivering 9am-5pm, Monday to Friday.

Our carriers do not deliver on festive or pre-festive days.


Free Shipping

From time to time, we run free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping promotions will be applied to your order at checkout.

In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.


First Time Orders

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.


Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.


Tracking your Order

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.


Taxes and Duties

To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend you to select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations and the UK.

Most non-EU countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

United Kingdom
Australia
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Korea (the Republic of)

Japan
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
United States


If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.

As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide and the shipping costs are already included in the final amount of your order.